Frequently Asked Questions

Everything you need to know about how Steer helps you buy or sell a car—without the stress, without the games, and without overpaying.

General How We're Different Our Services Pricing & Payment How It Works Trust & Security Legal & Regulatory Getting Started

General

How We're Different

Our Services

Pricing & Payment

How It Works

Trust & Security

Legal & Regulatory

Getting Started

Still have questions?

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Frequently Asked Questions

General

What is Steer?

Is Steer a car broker or dealer?

What areas do you serve?

Do I have to buy or sell a car to use your service?

How We're Different

How is Steer different from traditional services?

Why should I pay for Steer instead of negotiating myself?

How is Steer different from a car broker?

What makes your Transparency Score unique?

Our Services

What services does Steer offer?

How does the Buy a Car service work?

How does the Sell My Car service work?

What is the Buy + Trade-In service?

Can you help with new and used cars?

Can you help with leasing?

Pricing & Payment

What does Steer cost?

Is my money worth it? What's the ROI?

Do you offer refunds?

Are there any additional or hidden fees?

How It Works

How long does the process take?

What is a Transparency Score?

What is the verification call?

How many quotes will I receive?

Do I have to visit the dealership?

What if I don't like any of the offers?

Trust & Security

How do I know Steer is trustworthy?

What is an advisory agreement?

How do you prevent bait-and-switch?

Is my personal information safe?

What happens if a dealer doesn't honor the verified offer?

Legal & Regulatory

Does Steer need a dealer license?

Is this legal in my state?

What documents will I sign?

Getting Started

How do I get started?

What information do I need to provide?

How do I contact my advisor?

Can I use Steer for multiple vehicles?

What if I'm not sure which service I need?

Still have questions?