Things Dealers Actually Say
These are real comments made by real dealerships to real customers. This is why you need a professional in your corner.
"We can't take your trade because it has had two owners."
"The owner of the dealership doesn't like black, so we can't take your trade."
"You can only get the advertised price if you finance with us and are in the military."
"We're required to charge a $2,000 conveyance fee."
"We have to charge you a fee to collect your state's taxes."
"We will be charging you a fee to find a shipper."
"We have added auto restoration fees, which include putting tires on the car."
"That is a $2,000 document processing fee."
"We charge a $900 vehicle prep fee."
"There is a $499 state inspection fee."
"We can't offer you the published price, that is only for recent college graduates."
"It will cost $2,100 to ship your car."
"Your lease payment is $1,499."
On that last one — when we correctly calculated the payment, it should have been $1,193, not $1,499. That's a $306/month overcharge.
We Fight for Our Clients
After we agreed to buy a car advertised as certified, at the last minute the dealer tried to sell it as an uncertified car. We caught it, fought for our client, and the dealer certified it.